LabInspector's ticketing system allows users to report issues with devices and lab managers to track each step of the resolution process.
Reporting Issues
When an issue is encountered with a device, create an issue to communicate the problem to the responsible parties in your organization. Go to Issues, and then click on Report Issue.
The resulting dialog allows for specification of a title and category, the device or location of the issue, a priority, due date, and description. Due date is optional. Each category can be configured by the system administrator to have a default assignee. If none is assigned to the chosen category, the assignee in the resulting issue will remain empty.
Issues Index
The issues list allows users to review all issues which have been registered - by default the filter will show those in the "To Do" state, however the buttons at the top of the page can be used to view issues with any status desired.
To locate specific issues of interest, users can employ the search functionality in the upper left, the column based search functionality, or a custom filter can be defined for more complex searches. Click on the link in the Key column to edit or review the details of an issue.
Issue Details
The buttons on the right can be used to alter the assignee, status, category, priority, add attachments, or delete an issue. Users can add comments to communicate about an issue, and attachments can be filtered according to the tags which have been assigned to them.